Billing
Prepaid, by the hour, with a 1-hour minimum, and a breaker that stops machines before you owe anything.
Prepaid, by the hour
Add funds first; rentals spend the balance one hour at a time.
- Renting charges the first hour at once. Every rental is billed at least one hour.
- Each later hour is charged as it begins. A started hour counts in full.
- The rate is locked when you rent, whatever the market does later.
- Nothing is charged after a machine's removal time.
- A machine that fails before it ever runs gets its charges back.
Adding funds
| Method | How | Limits |
|---|---|---|
| Card, Link or Apple Pay | Stripe's payment page, from Billing | $5 to $5,000 per payment |
| Bank transfer | Request it on Billing; we send the details | Credited when it arrives |
| Auto-recharge | A saved card or Link tops the balance up below a threshold | At most 5 a day, 10 minutes apart |
Tick Save it for auto-recharge when you pay to turn auto-recharge on. A declined auto-recharge turns itself off and says why.
When the balance runs out
Arrakis never lends. Before each hour it checks the balance:
- If a machine's next hour can't be paid (and auto-recharge can't top up), that machine stops.
- Rentals pause, and your other machines stop when the hour they already paid for ends.
- Add funds and rentals open again by themselves.
The console shows when the money runs out while it still can, so you can add funds first. Volumes are never touched.
Stop everything
Stop everything (on Instances or Billing) stops every machine now and pauses rentals until you resume them. Use it for an agent that won't stop, or a bill you didn't expect.
Refunds and disputes
Refunds and disputes come back through Stripe and take the money off the balance. A disputed payment also puts the account on hold.
Reading this as an agent? This page as Markdown.